faq

What is the best way to taste/eat your confections?

Serve NeoCocoa confections at room temperature. This brings out the full character and bouquet of the chocolate.

What is the shelf-life of your products?

All of our confections are best eaten immediately as they do not contain any preservatives or artificial flavors or ingredients. However, if you will not be consuming them right away, please refer to the best by date that is noted on the package.

What is the best way to store your products?

For best results, store chocolate confections in a cool, dry, and odor free environment (preferably below 70 degrees F). While refrigeration in an airtight container can help extend the life of our confections, it is not recommended especially for those products containing salt. The humidity may cause the salt to liquefy and for the chocolate to bloom.

What is chocolate bloom?

Chocolate bloom is a whitish coating that can appear on the surface of chocolate. There are two types of bloom: fat bloom, arising from changes in the fat in the chocolate; and sugar bloom, formed by the action of moisture on the sugar ingredients.

Can I still eat my chocolate if it shows evidence of bloom?

Chocolate confections that show signs of either fat or sugar bloom are perfectly edible. While they may not look as nice, they are perfectly safe to eat and likely just as delicious.

What does “% cacao” mean?

When you see “% cacao” printed on a label, it refers to the total percentage of ingredients by weight in that product that come from the cocoa bean, including the chocolate liquor and cocoa butter. A higher “% cacao” lends a more intense chocolate flavor. A higher “% cacao” also indicates less added sugar.

What “% cacao” do your confections contain?

All of our dark chocolate products are made with chocolate containing 72% cacao. While our milk chocolate products are made with chocolate containing 38% cacao.

Which chocolate do you use to make your confections?

We use Guittard chocolate for all of our confections.

Do you use Fair Trade chocolate?

We do not currently use chocolates that are “certified” Fair Trade.

Are any of your products organic?

Our products are not currently “certified” organic.

Are any of your products kosher?

Not at this time.

Are any of your products dairy-free?

Most of our confections, especially the truffles and toffee, contain either cream, butter or a milk product. However, our double chocolate marshmallow and dark pistachio bar are dairy free.

Are any of your products vegan?

All of our confections contain either cream, butter or a milk product. However, our dark pistachio bar is vegan.

Are any of your confections gluten free?

All our confections are gluten free with the exception of our seasonal s’more truffles, our dark chocolate with caramelized crepe bar, and our milk chocolate hazelnut with caramelized crepe bar.

Does your chocolate contain soy?

Our confections contain soy lecithin, which is an emulsifier that is used in the bulk chocolate that we use to make our products.

Do any of your products contain nuts?

Our dark pistachio and milk peanut bars contain pieces of nuts. Additionally, our almond butter truffle and milk chocolate hazelnut with caramelized crepe bar contain nut butters.

Do you ship products internationally?

We do not currently ship our products outside of the 50 United States.

Can I create a custom assortment?

Custom assortments can be created. However, we require a minimum of 4 weeks advance notice for custom orders. Please contact us for more information.

What is your return policy?

Our goal is to satisfy all of our customers. We stand behind everything we make. Our chocolates leave our production kitchen in peak condition. However, due to the perishable nature of our products, we are unable to provide refunds or exchanges for products that are not damaged or defective. In the event you receive a damaged or defective product, please contact us immediately. NOTE: We cannot be held responsible for any of the following reasons: 1) delivery delays caused by weather or other acts beyond our control, 2) incorrect or incomplete addresses entered by the purchaser when completing online order.

Can I ship to multiple addresses?

Yes. If you are ordering online, you will have the option of entering multiple destinations and recipients at the time of checkout. If you have a very large order with multiple addresses and recipients, please feel free to contact us. We will be happy to assist you.

Where are your treats made?

NeoCocoa produces all of its confections in Belmont, CA (in the San Francisco Bay Area).

Did not find your question or answer here?

Please feel free to email us your inquiry.